Software Policies
The products available for purchase on our web site are downloadable, fully-functional, and have online demos available. We provide online demos to let you fully evaluate our products before you make a purchase decision. Please explore the full functionality available in our online demos to make sure that the software meets your needs before purchasing a license.
Refund Policy
All software downloads are handled via Payloadz digital goods ecommerce service. Upon successful purchase you will receive an email with instructions to download the software. Once this information is emailed to you, no refunds will be given. We have this policy since it would be impossible to determine if the software was used, evaluated, resold, or copied prior to requesting the refund.
In rare instances and only within 30 days of purchase, if due to technical difficulties or platform incompatibilities the software will not function, we may, at our discretion, issue a refund. In such instances, we require that you provide enough information for us to positively identify your purchase transaction (e.g., order number, your company name, date of transaction, purchase code, number of licenses purchased, etc.). If we are able to positively identify your order, and if your request is made within 30 days of purchase, you must submit to us a letter of destruction of software on your company letterhead before we will process the refund. Fulcrum Web Technologies, LLC is not responsible for lost, delayed, or misdirected mail or email, delays for downloading, or other communication system delays.
Support Policy
Our operation does not currently have the means to answer support emails, therefore our software is sold as-is and no support will be offered for the time being.
If you are having trouble with placing your order, or have a licensing or other question, please feel free to contact us.
Acceptance of this Refund Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy. If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. Please contact us with any questions regarding our refund policy.
